Part I. Match the term to its definition. The terms come from Chapters 1-4 of the course textbook. (20 points 1 point each)AnswerTermDefinitionsymbol1.positivistic, value-neutral study of phenomenaenvironment2. transmitter of a messagepublic communication3. studying cause-effect relationshipsfeedback4. term often used in organizational communication to show rankings among peoplesemiotics5. Research moving from theory to specific casesnarrow theory6. arbitrary label or representation of phenomenaSocio-psychological research7. tries to explain all aspects of communication behavior in a manner that is universally truemediated communication8. verbal and nonverbal responses to a messagenominal concept9 Research moving from specific cases to theorychannel10. looking broadly at the systematic processes of communicationvalidity11. Usually, a speech given by a person to a live, present audience.critical scholarship12. research observations and measurements accurately capture and report on a real-world phenomenondeduction13. Rapidly changing context for communicationgrand theory14. ideas or phenomena that are not directly observablesource15. study of signs and how they change meaning over timecybernetic tradition16. a person talking to him or herselfinductive17. studies certain people in certain situationshierarchy18. questions social power relationshipsempirical19. situation or context where communication occursIntrapersonal communication20. visual, aural, tactile, etc. pathways of communicationPage 2Part II. Multiple Choice Questions. These questions relation to your assigned reading in Weeks 2, 3 & 4 (5 points 1 point each). Highlight the correct answer.1. Which of the following is an assumption of Cognitive Dissonance Theory?a. human beings desire inconsistency in their cognitionsb. dissonance is created by physiological discomfortc. dissonance is an aversive state that drives people to change attitudes and/or behaviorsd. none of the above2. All of the following are assumptions about Uncertainty Reduction EXCEPTa. it is unreasonable to attempt to predict people’s behavior in a lawlike fashionb. uncertainty is an aversive state, generating cognitive stressc. people experience uncertainty in interpersonal settingsd. when strangers meet, they want to reduce their uncertainty and increase their predictability3. At the heart of Social Penetration Theory is self-disclosure. All of the following statements about self-disclosure are true EXCEPTa. nonintimate relationships typically progress to an intimate level without engaging in self disclosureb. self-disclosure can be strategic, which means that disclosures are plannedc. self-disclosure can be nonstrategic, which means that disclosures are spontaneousd. stranger on the train refers to instances in which people reveal personal information to complete strangers in public places4. According to Social Exchange theory, we are likely to stay in relationships when our satisfaction is __________ and our comparison level for alternatives is __________.a. low, highb. low, lowc. all of the aboved. none of the above5. According to Relational Dialectics Theory, all of the following statements are true about dialectical tensions EXCEPTa. people are not always able to resolve the contradictions they experience and may become comfortable believing inconsistent things about relationshipsb. partners in a relationship experience ongoing tensions between contradictory impulsesc. dialectical theorists support the idea that there is typically one point of view that should dominate a relationship.d. researchers Baxter and Montgomery are associated with Relational Dialectics TheoryPage 3Part III. Multiple Choice Questions. These questions focus on your Week 5 work.Groupthink(5 points).Highlight the correct answer.1. Cohesiveness of the group may emerge as a problem becausea. cohesiveness is generally experienced in the same manner across groups, and the results of cohesion can be generalized from one group to anotherb. in highly cohesive groups, members generally feel dissatisfied with the group experience and other group membersc. highly cohesive groups sometimes exert great pressure on their members to conform to the group’s standards.d. cohesiveness typically results in group members resisting the temptation to conform2. All of the following are conditions that may lead to groupthink occurring EXCEPTa. the ability of all members to step into the role of group leader at a given timeb. stressful internal and external characteristics of the situationc. high cohesiveness among group membersd. lack of decision-making procedures established within the group3. Group members who shield the group from adverse information area. conscientious objectorsb. self-appointed mindguardsc. dissentersd. opinion leaders4. As the decision whether to launch a new product to prevent tooth decay was being debated, one of the product development specialists commented, “What a great product! We have created something that will help Americans maintain the enamel on their teeth. I don’t know why those health critics are accusing us of putting a potentially harmful product out on the market. After all, our goal is to help people, not to hurt them. We’re interested in doing what is in the best interest of the public.” She has demonstrated which of the following symptoms of groupthink?a. illusion of invulnerabilityb. out-group stereotypesc. belief in the inherent morality of the groupd. collective rationalizationPage 45. According to your text, vigilant decision makersa. focus mostly on the benefits associated with a decisionb. avoid addressing all possible solutions for a decisionc. create plans for implementing the decisiond. disregard the purpose of decision making to pursue their own agendaOrganizational Information Theory(6 points).Highlight the correct answer.1. All of the following are assumptions of Organizational Information Theory EXCEPTa. equivocality of information is useful for assisting an organization in achieving its goalsb. the information an organization receives differs in terms of its equivocalityc. human organizations exist in an information environmentd. human organizations engage in information processing to reduce the equivocality of information2. _______________ are systems or series of behaviors that are used by an organization in an attempt to reduce the equivocality of the information it receives.3. Rules4. Assumption5. Cycles6. Double interact loops3. Kendall’s project team is reviewing the information that it received from other teams in the organization. They focus on assigning meaning and interpreting the information they have received in order to determine its level of equivocality. Which stage of the process of reducing equivocality is Kendall’s team experiencing?a. selectionb. enactmentc. retentiond. identification4. True or False? Organizational Information Theory uses a Systems Approach to communication theory.a. Trueb. FalsePage 55. The two options that an organization has for dealing with equivocality of information are its use of ______________ and ________________ .a. rules, communication cyclesb. enactment, selectionc. reaction, responsed. requisite variety, double interact loops6. Helena is identified as the person who is most knowledgeable about the information that her organization has received regarding sales projections. Therefore, her supervisor decides that she should serve as the key resource for reducing the equivocality of new information that the organization receives. Which of Weick’s rules for processing equivocality is being applied?a. durationb. personnelc. successd. effortOrganizational Culture Theory(4 points).Highlight the correct answer.1. All of the following statements about symbols are true EXCEPTa. symbols represent meanings that are held by members of an organizationb. symbols include only the nonverbal communication that takes place in the organizationc. members of an organization create, use, and interpret symbols in order to create and sustain a sense of organizational realityd. organizational values may be communicated through a variety of symbols2. All of the following are methods of investigation used by ethnographers to examine organizational culture EXCEPTa. survey questionnairesb. direct observationc. interviewsd. participant observationPage 63. Renaldo always has a smile on his face when he enters the workplace. His colleagues comment on how much they appreciate his taking the time to stop and ask how their day is going as he passes by their desks. Renaldo is engaging in which type of communicative performance?a. socialityb. passionc. rituald. politics4. Organizational _________ are used to inform members about what standards and principles are viewed as being important by the organization.a. storiesb. rulesc. valuesd. performances
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